Our Story
Advance7 was established in 1989 as independent specialists in IT problems relating to poor performance and stability issues.
In 1990, Advance7 launched a problem diagnosis service called REACT® to help clients resolve poor performance and stability issues. The REACT® service was based on troubleshooting techniques that were being used in the software industry, but translated to enable the investigation of end-to-end application and infrastructure issues. This was the origin of the RPR (Rapid Problem Resolution) method, which has since been used to diagnose hundreds of IT problems.
In 1995, Advance7 documented the first official version of RPR. Since that time it has been further refined and developed.
In 2008, Advance7 took the decision to make RPR publicly available and to help its’ clients to build highly effective Problem Solving Groups to use that method.
At the end of 2010 around 75 people worldwide had completed RPR Foundation Training. This number increased to approximately 140 by the end of 2011 and is set to double again in 2012.
