IT Problem Avoidance, Diagnosis & Resolution

We work with businesses to optimise their ability to avoid, diagnose, and resolve IT performance and stability problems. Our clients benefit through reduced operating costs and elimination of unnecessary capital expenditure.

Reputation

Advance7 is a trusted advisor to many of Europe's leading companies. We help IT departments diagnose difficult problems and avoid such issues during periods of significant change. Our clients tell us that they use our services because of our:

Specialisation and experience
Structured approach to problem diagnosis
Independendence and impartiality

Application Performance Problems

We help our clients identify the root cause of recurring performance issues, often when it's difficult to determine which support team should own the problem. We use a structured method that is fast, reliable and produces irrefutable proof of root cause. This means that our clients don't waste time and money pursuing theoretical causes... more information

Problem Diagnosis Training

Our clients are now able to use our RPR method to build effective problem diagnosis teams. Advance7 offers a range of training modules, mentoring services and support solutions to develop highly skilled Tiger Teams, or simply to improve the effectiveness of 3rd line support people... more information

Data Centre Relocation

Consolidation of data centres and migration to cloud or other outsourced solutions raises two concerns:

What will be the impact of communication delays between the old and new data centres during the migration phase?
Once all systems are migrated, will application response times be acceptable?

Using our own technologies, Advance7 helps our clients get answers to these critical questions... more information

RPR Public Courses 2012

17th - 18th April, New York

15th - 16th May, Edinburgh

12th - 13th June, London

More details to follow soon

To express your interest in any of these courses, please email

Peter Geddes

News & Events

Four Recent Projects

Load Test+: The project was to load test of an investment portfolio management website to confirm that it would deliver satisfactory performance. We identified five changes to improve performance and determined the component that will cause a bottleneck as the use of the site grows.

REACT: A leading investment bank built a high frequency trading platform to work with the London Stock Exchange's new Millennium Exchange. Testing had shown that most trade executions were lightening fast, although intermittently trades would take 100 times longer than expected. Advance7 was asked to investigate the problem and within a day we determined that the processing of a heartbeat message was the cause of the problem. The bank's developers then quickly resolved the issue through a configuration change.

RPR Deployment: A leading global bank is undertaking an exciting project to build teams of people to deal with performance problems on an end-to-end basis. In preparation the bank had twelve technical team leaders trained in the RPR problem diagnosis method. The bank now plans to deploy RPR to a widening circle of IT people.

REACT: One of our cients has a large number of offices and retail units throughout the world. To improve their management of office and retail space they have decided to use a sophisticated Software as a Service (SaaS) solution. During pre-deployment testing they hit problems and turned to Advance7 for help. We identified Internet proxy configuration issues that were the root cause of intermittent application errors and recommended changes to the application design to improve performance.

What Our Customers Say About Us

We were planning on migrating our telephone systems onto new SIP technology provided by a third party. However during the testing phase we encountered a number of quality issues which started to have a major impact on the proposed full migration programme. I decided to get an independent, expert view and having used Advance7 and their services in the past , I invited them in to determine the root cause of our problems. Within 3 days they had identified a number of possible issues.

They recommended a series of changes, and working closely with our people and suppliers, swiftly implemented them. The changes made a significant difference to the quality of our telephone calls, enabling us to complete the migration as planned. We would definitely use Advance7 and their services again in future if the need arose.

Neil Davison, Head of Information Technology, Farrer and Co.