Introduction
The calculator on this page provides
a way to quickly determine the financial impact of a problem.
Simply enter the appropriate figures in the boxes. All values
are optional. Any data you do enter remains confidential as
none of it is sent over the internet.
Sources of Data
Here are some potential sources for the information needed by the calculator:
- Business or departmental annual staff costs - HR or annual report
- Number of employees - HR or annual report
- Average days worked per year - HR, your own terms or 222 days
- Average days worked per person per day - HR, your own terms or 8 hours
- Number of hours of downtime - Incident or problem record
- Number of staff affected - Service (or application) concurrent user stats, service agreement or capacity management figures
- Sales revenue - Sales department or annual report
- Total number of sales per year - Sales department or web stats
- Estimated number of sales lost due to outage - Sales department or web stats
- IT support hours worked - Incident or problem record, timesheets or estimate
- Fully loaded hourly cost of IT Support people - HR, IT budget or £50 per hour
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Further Information
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