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Downtime Cost Calculator

Introduction

The calculator on this page provides a way to quickly determine the financial impact of a problem. Simply enter the appropriate figures in the boxes. All values are optional. Any data you do enter remains confidential as none of it is sent over the internet.

Sources of Data

Here are some potential sources for the information needed by the calculator:

  • Business or departmental annual staff costs - HR or annual report
  • Number of employees - HR or annual report
  • Average days worked per year - HR, your own terms or 222 days
  • Average days worked per person per day - HR, your own terms or 8 hours
  • Number of hours of downtime - Incident or problem record
  • Number of staff affected - Service (or application) concurrent user stats, service agreement or capacity management figures
     
  • Sales revenue - Sales department or annual report
  • Total number of sales per year - Sales department or web stats
  • Estimated number of sales lost due to outage - Sales department or web stats
     
  • IT support hours worked - Incident or problem record, timesheets or estimate
  • Fully loaded hourly cost of IT Support people - HR, IT budget or £50 per hour
 

Further Information

 

Cost of Lost Productivity

 
Business or departmental annual staff cost: £ 
Number of employees:
Average days worked per year:
Average hours worked per person per day:
Total hours of downtime due to the problem:
Number of staff affected:
  £ 0

Value of Lost Sales

 
Sales revenue: £ 
Total number of sales per year:
Estimated number of sales lost due to outage:
  £ 0

Cost of Service Recovery

 
IT Support hours worked:
Fully loaded hourly cost of IT Support people: £ 
  £ 0
   
Total: £ 0