Downtime Cost Calculator

Introduction

The calculator on this page provides a way to quickly determine the financial impact of a problem. Simply enter the appropriate figures in the boxes. All values are optional. Any data you do enter remains confidential as none of it is sent over the internet.

Further Information

• The Cost of Downtime: A practical guide [pdf]

Sources of Data

Here are some potential sources for the information needed by the calculator:

• Business or departmental annual staff costs - HR or annual report
• Number of employees - HR or annual report
• Average days worked per year - HR, your own terms or 222 days
• Average days worked per person per day - HR, your own terms or 8 hours
• Number of hours of downtime - Incident or problem record
• Number of staff affected - Service (or application) concurrent user stats, service agreement or capacity management figures
   
• Sales revenue - Sales department or annual report
• Total number of sales per year - Sales department or web stats
• Estimated number of sales lost due to outage - Sales department or web stats
   
• IT support hours worked - Incident or problem record, timesheets or estimate
• Fully loaded hourly cost of IT Support people - HR, IT budget or £50 per hour