Problem Cost Calculator

Use this simple tool to calculate the cost of your ongoing IT problems. To assist, we have added typical industry values. Please over-type as required.

Background Information    
Problem title:  
Date the problem started (dd/mm/yyyy):  
Working hours in a week:  
Currency:  
     
Business Efficiency Impact    
Number of users impacted:  
Average time lost per user per day:    minutes / day
User fully loaded cost p.a.: £
     
Other Business Costs    
Loss of sales to date: £
Other consequential costs to date: £
     
IT Support & Service Management Workload    
Number of IT staff involved:  
Time spent per week on the problem:    hours / week
Support staff fully loaded cost p.a.: £
     
Summary    
Cost per day: £
Number of working days impacted:  
Cost to-date: £

It’s a good idea to consider other costs such as direct loss of revenue, loss of sales opportunity, staff churn, fines, resultant additional overtime, reputational damage and the impact on share price.