Affinity: Team Enhancing
Affinity provides continuous help to extend your team’s problem solving capabilities and deliver an overall improvement in service quality. It’s in effect the REACT service on an ongoing contractual basis.
How this benefits you
- Improved service quality to enhance your reputation and help you meet personal KPIs.
- Fewer Major Incidents to reduce IT workload and enhance your team’s reputation.
- Raised team morale through problem-solving training and mentoring.
- More cost effective than developing in-house your own 4th-line support, Tiger team or Performance team.
This is our approach
- We gain a full understanding of relationships, language and priorities.
- We deploy solutions that allow rapid, low friction engagement.
- We solve the problems that you instruct us to investigate.
- We familiarise your team with our approach so that, over time, they can replace us.
Affinity is delivered by a team of specialists who are passionate about troubleshooting. Our R&D programme searches for more effective ways to solve problems, and our clients benefit from that research. We have 29 years of success and are trusted advisers to senior IT managers in many leading enterprises. That explains why more than 95% of our projects come from repeat business or referrals.
Call us on 01279 211 668 to book a free consultation, during which we can discuss your objectives and explain how Advance7 can help.