RPR^® Deployment Programme

The Challenge

IT systems and services are becoming more complex, problems are becoming more difficult to resolve and the business is demanding better performance and stability.

The Solution

RPR^® is a problem investigation and diagnosis method that enables IT support people to regain control of a difficult problem and move quickly to a resolution. The RPR Deployment Support service helps an IT team adopt and gain full benefit from the method, and is delivered in three phases:

• Pilot - to quantify the benefit to the business and identify any necessary process customisation
• Training - for service-orientated people and technology-orientated support people
• Mentoring - to support service and support people during early use and make sure RPR becomes habitual

Benefits

• Upskills IT support staff with a fast and effective troubleshooting method
• Identifies opportunities to customise RPR so that it is easily adopted
• Integrates RPR with existing processes so that it becomes a natural extension to support capabilities
• Directly solves problems during the Pilot and Mentoring phases

RPR cuts problem resolution time by up to 97% and this service helps an IT department realize that benefit. Call Peter Geddes on 01371 876805 to find out more about RPR and Deployment Support.

Return on Investment

You should expect the RPR Deployment Programme to be self-funding within the term of the programme. This can be confirmed prior to any commitment to the programme.