RPR^® Foundation Training

What You Will Learn

• The RPR Core Process
• Techniques to sort and categorise problem-related information
• Techniques to lead a problem solving group
• Techniques to gather diagnostic data
• Techniques to analyse diagnostic data
• Soft-skills to improve communications with suppliers and users

Course Benefits

A team that practices RPR can dramatically cut the time taken to fix complex multi-platform IT problems. This course provides the necessary basic skills.

Onsite Delivery

RPR^® Foundation Training can be delivered onsite to eliminate travel and accommodation costs. Also, the two-day course can be split into four half-day modules that can be spread over a period of time to minimise the impact on your key IT support resource.

Who Should Attend

• Problem Managers
• Incident and Recovery Managers
• Service Delivery Managers
• Service Desk Managers
• Technical or Platform Support People
• 3rd Line Support Staff
• Supplier Support Staff

Public Course Dates

• 27th-28th September

Call Rachel D'Cruze on 01371 876805 to reserve your place or click here to register your interest.