UTILISING YOUR INVESTMENT IN TOOLING
All organisations have a multitude of monitoring tools deployed. From application and middleware logging to code profiling and infrastructure metric sampling. We work across technologies and know how to utilise the tools you have to correlate what is happening in your application to end user experience.
Agentless data capture
Passive, non-impacting monitoring
End to End visibility
INDEPENDENT WITH NO BLAME
We’re not a tool vendor and won’t be pushing you to deploy proprietary tools. Interpreting the data is what sets us apart. We’re independent and have no motivation to prefer any technology over another. We’ll help you configure a monitoring platform that gives you the evidence your technology owners need to deliver the performance and reliability your users require.
FILLING IN THE GAPS
If there are gaps in your monitoring capabilities we will make recommendations on log or monitoring configuration changes to give relevant information that supports your performance objectives. Our principle of agentless, passive monitoring is central to this. If needed we have high performance toolkits based on open source technology to enhance and augment your data.
Transactional analysis rather than sampling
Evidence-based, No Guessing
End-user Experience Focused
HOW IT WORKS
An experienced SRE will lead the phased approach. We’ll start by getting an understanding of how the application works including the dataflows, protocols, runtimes and components. Working with you we’ll define measurable Service Level Indicatars (SLIs) and Service Level Objectives (SLOs). Then we’ll look at your current monitoring capabilities and determine how things need to be configured to measure SLIs and alert on SLO breaches as well ensuring the required diagnostic information is being collected so it is available when you need it. As an option we offer an Emergency Response capability where we’ll attend incident calls to help you get the answer quickly and reduce Mean Time To Recovery.