DELIVERING THE RIGHT OUTCOME
When we investigate a problem, our first objective is to prove which technology is causing it. We do this by producing irrefutable diagnostic evidence of the cause. This puts an end to theories and speculation, allowing focus to shift to discussions with the correct vendor or in-house support team.
The information we provide enables the support team to determine the fix quickly. If they can’t find the fix, we help with that too.
Our RPR structured method means that we can keep the stakeholders continuously appraised of the situation. The online RPR Process Tracker instantly shows stakeholders what’s been done and what will happen next.
“I can’t tell you how much time I’ve wasted, sitting on conference calls, trying to figure out if we are making progress. This [RPR Process Tracker] makes it so easy for me to get an instant view.”
CIO, Insurance Company.
A study of 100 past investigations showed that our approach reduces the time to resolve a recurring problem by 83% and reduces the associated in-house workload by 64%.
We regularly produce six and seven-figure savings with a payback period measured in hours.