RAPID INCIDENT TRIAGE

Reduce the number of people on an incident bridge by up to 80%.

SITUATION

Incident Managers and Commanders are rarely able to identify the technology causing a performance or reliability problem. As a result, they find it necessary to ask members of the support team of every technology involved to attend the incident bridge. Our clients tell us that it’s not unusual for more than 50 people to participate in an incident bridge.

IMPACT

As well as wasting the time of most of the people on the bridge, the quality of the call is poor, with attendees continually entering and leaving, annoying background noise, and a member list so large that it’s almost impossible to manage.

Calls progress slowly, with the constant repetition of information and endless chat about wild theories.

SOLUTION

We’ve found that an incident bridge is more effective if the number of attendees is kept to a minimum. This can only be achieved if the Incident Commander is quickly able to identify the SMEs needed on the call.

Advance7 delivers a Rapid Incident Triage solution that enables Incident Commanders to narrow the cause of the problem to no more than a handful of technologies so that they only need a few people on a bridge.

The objective is to reduce the number of people needed from 50+ to no more than twelve.

The objective is to reduce the number of people needed from 50+ to no more than twelve.

COMMERCIALS

The Rapid Incident Triage solution is completely scalable, with a straightforward proportional fee structure.

Release your SMEs from pointless conference calls and recover from incidents quicker.

Call our Engagement Team on +44 (0)1279 211 668 to arrange a free consultation or message us here.