This Advance7 Briefing is for the network managers. It outlines how the voice and video calling features of Skype for Business will impact the network and how the support model may present extra challenges to the network team.
Increasing numbers of corporates are adopting Skype for Business. Although an organisation may already use an enterprise-wide VoIP solution, smooth deployment of Skype for Business and maintenance of good call quality will be challenging.
What is Skype for Business?
Skype for Business is a new name for Lync, with a new look and feel. It provides staff with instant messaging, presence, voice calling, video calling and conferencing. It can also provide the same facilities to federated external partners. It integrates with Microsoft Exchange and Office software for voice messaging and other facilities. The Skype for Business servers may be on-premise or hosted by a cloud solution that Microsoft calls Skype for Business Online. A hybrid mode is also supported. Crucially, Skype for Business can provide PSTN breakout either locally or in the cloud and so can replace or complement your current PBX and desk phones.